Terms of Service

1. Who provides AviationSpeak

AviationSpeak is operated by BEDENX OÜ, an Estonian private limited company (registry code 17523357), Tartu mnt 67/1-13b, 10115 Tallinn, Estonia. Contact and support: the in-app Support page at /contact. Registered office: the address above.

These terms apply when you access AviationSpeak websites, applications, learning materials, audio and AI features. If you buy a plan, the plan details shown immediately before checkout will form part of your contract.

2. Training service and aviation safety

AviationSpeak provides aviation-English learning, terminology practice, simulated radio conversations and AI-generated learning feedback. The platform is for education and self-study. It is not an official ICAO examination, an approved language-proficiency endorsement, flight training, operational advice or an air-traffic-control service.

Never use the app, its AI output, scores, audio or phrase suggestions for a real flight, operational decision or live ATC communication. Scores and estimated ICAO levels are practice indicators, not certificates or guarantees of examination results.

AI-generated answers and speech can be incomplete, inaccurate or unsuitable for a particular context. Check learning material against authoritative aviation sources and your instructor's guidance.

3. Accounts and acceptable use

Use an account you are authorised to use, keep your sign-in credentials secure and provide accurate information. You are responsible for activity carried out through your account unless the law provides otherwise. Do not create an account if you are below the age at which you may lawfully use the service in your country without a parent or guardian's involvement.

Do not misuse the service, disrupt its security, bypass access controls, upload unlawful or harmful material, infringe another person's rights, or use the service to make real-world aviation decisions. Do not submit confidential information or another person's personal data unless you have a lawful reason and authority to do so.

4. Your content and intellectual property

You keep the rights you already hold in content you submit. You give BEDENX OÜ only the limited permission needed to host, process, assess and return that content as part of the features you request, protect the service and meet legal obligations. We do not claim ownership of your submitted content.

The app, its software, branding, lesson materials, recordings and databases are owned by BEDENX OÜ or its licensors. You may use them for your own lawful learning as the service allows. Do not copy, redistribute, sell, reverse-engineer or commercially exploit them except where law permits or we have agreed in writing.

5. Plans, prices and payment

Free includes 20 AI credits per calendar month, with a daily limit of 5. Starter, Pro and Intensive are monthly individual plans with the allowances shown on the pricing page. A plan marked as planned or not on sale cannot be purchased. Availability is confirmed by the enabled checkout on the pricing page.

Paid plans renew monthly at the total EUR price shown before checkout. Any applicable tax is included in that total. BEDENX OÜ is not currently VAT registered. Card payments are processed by Stripe; BEDENX OÜ does not store full card numbers. Cancel future renewal from Billing before the next renewal, or submit an in-app Support request. The current paid period remains available unless refunded, disputed or otherwise ended according to law.

Free credits reset on the first day of the calendar month at 00:00 UTC. Paid credits reset at each billing period. Daily limits reset at 00:00 UTC. Credits do not roll over and have no cash value. A standard AI text response costs 1 credit; an advanced assessment or new generated voice clip costs 5. Existing recorded audio costs no AI credits. Provider requests count even if their result is unusable. No request can incur an additional charge beyond the subscription price. Service-wide protections may temporarily pause requests. Microphone transcription and an official ICAO examination are not included.

6. Withdrawal, cancellation and refunds

If you are a consumer in the European Economic Area, you generally have 14 days to withdraw from a distance contract for a service, without giving a reason. For a service contract, the period normally starts on the day the contract is concluded. National law may provide additional rights.

If you expressly ask us to start a paid service during that 14-day period and then withdraw before the service is fully performed, you may have to pay only the proportionate amount for the service supplied up to your withdrawal, where the law permits. A right of withdrawal is lost after full performance only when the required prior express consent, acknowledgement and confirmation have been obtained.

For digital content supplied without a physical medium, any exception to the withdrawal right applies only where the legal conditions are met, including your prior express consent to immediate supply, your acknowledgement that the withdrawal right will be lost once supply begins, and our required confirmation. We will not treat silence or a preselected control as consent.

To exercise a statutory withdrawal or request a refund, open Support, select Withdraw from a contract or Request a refund, and submit your order reference and a clear statement. The app records the time of submission and provides a downloadable confirmation. A guest request is available if you cannot sign in; account changes and refunds require identity verification. You may use any other clear written statement. Where a statutory refund is due, we will return it without undue delay and within the period required by law, normally no later than 14 days after receiving your withdrawal notice, using the original payment method unless you agree otherwise. No fee will be charged for that refund.

If a paid digital service is not supplied or does not conform to the contract, you may have rights to request conformity, a proportionate price reduction or termination and reimbursement under applicable consumer law. These rights are separate from a discretionary commercial refund. This policy does not promise any additional discretionary refund beyond rights expressly shown with your plan.

Optional model wording: ‘To BEDENX OÜ via in-app Support: I hereby give notice that I withdraw from my contract for AviationSpeak [plan/service], ordered on [date]. Name: [name]. Address: [address]. Date: [date].’ You may instead write your own clear message.

• EU Consumer Rights Directive (EUR-Lex)
• Estonian Consumer Protection and Technical Regulatory Authority

7. Availability and changes

We may maintain, update or change features to keep the service secure and useful. Where a change to a paid digital service materially and negatively affects your access or use, we will provide information and any remedy required by applicable law. We may temporarily suspend access for maintenance, security or legal reasons and will take reasonable steps to restore it.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including mandatory consumer remedies, liability for intent or gross negligence, or liability for death or personal injury where the law does not permit a limitation.

8. Complaints and applicable law

Contact us first through in-app Support at /contact so we can try to resolve a complaint. Consumers may also contact the Estonian Consumer Disputes Committee or the consumer-protection body in their country of residence, where applicable.

Estonian law governs these terms, without removing any mandatory consumer protection that applies in your country of habitual residence. A consumer may bring proceedings before a court that has jurisdiction under applicable consumer law. If a term is unenforceable, the remaining terms continue to apply to the extent permitted by law.

BEDENX OÜ, registry code 17523357, Tartu mnt 67/1-13b, 10115 Tallinn, Estonia. Support and privacy requests: /contact. Replies are provided inside the app; no support emails are sent.